Customer Service: T4 (TRS 4000) FAQ
NuStep T4 FAQ
- How do I get help if my NuStep is not working properly?
- What cleaning products should I use to clean my NuStep?
- How do I switch from pounds to kilograms on the T4 display?
- How does the T4 monitor heart rate?
- What is the weight limits for the T4?
- I just received my T4 and the display is not functioning properly. What's wrong?
- How do I view the cumulative steps for the NuStep on my display?
- Where is the serial number located for my NuStep?
- Do any of the T4 components contain latex?
- How many steps are equivalent to 1 mile?
NuStep T4 FAQ
How do I get help if my NuStep is not working properly?
Call our Customer Service Team at 1-800-322-4434. Our Customer Service staff is ready to assist you with your service questions from 8:00 AM to 5:30 PM ET Monday through Friday. You can also e-mail us at support@nustep.com.
What cleaning products should I use to clean my NuStep?
The unit may be cleaned with any mild, non-toxic, and non-abrasive cleaner. Organic cleaners are recommended. Use cleaning products as specified by the applicable manufacturer.
Note: Bleach and alcohol based cleaners may discolor the NuStep products.
NuStep has tested the following cleaning products and found they do not discolor the NuStep products when used in accordance with the manufacturer instructions. NuStep is unable to verify the manufacturer’s product efficacy as disinfectants. All questions regarding the products’ ability to disinfect should be directed to the manufacturer of the applicable product.
Product |
Manufacturer |
Disinfectant |
Nature's Source |
No |
|
Green Works |
No |
|
PureGreen24 |
Yes |
|
Clean Naturally of Cape Cod |
Yes |
|
Simple Green |
No |
How do I switch from pounds to kilograms on the T4 display?
Press RESET and the down arrow at the same time to toggle between pounds to kilograms.
How does the T4 monitor heart rate?
The T4 uses Polar heart rate technology and the user must be wearing a chest strap. Call 800-322-4434 to purchase a Polar transmitter belt.
What is the weight limit for the T4?
The weight limit for the T4 is 400 pounds.
I just received my T4 and the display is not functioning properly. What's wrong?
The display's connections may not have been installed properly. Remove the display and make sure the ribbon cable is securely plugged into the display. The cable may have been plugged in upside down. Using the arrow on the cable end as a guide, make sure the cable is installed right side up.
How do I view the cumulative steps for the NuStep on
my display?
To display the cumulative steps for the NuStep, press Reset and the up arrow at the same time. You cannot reset this displayed value. Read all 9 digits across 3 windows. The value is displayed for 5 seconds.
Where is the serial number located for my NuStep?
The serial number is located at the top end of the electronic tube directly behind the display.