Buy Direct: Professionals
Direct Sales and Support
NuStep sells directly to our customers to insure unrivaled quality in service and support. We are an American company based in Ann Arbor, Michigan. We ship all of our products directly from our manufacturing location in Ann Arbor.
Order now!
Call 1-800-322-2209 to speak with an Active Living Consultant and place your order. Our hours of operation are Monday through Friday, 8:00 am to 5:00 pm EST.
If you would prefer to have us contact you, please use our convenient contact form to email us and request a reply via email, telephone, or FAX. An Active Living Consultant will contact you as soon as possible, usually within the same business day. If your request is received outside our hours of operation, you will receive a prompt reply by the next business day.
Leasing Options
NuStep offers flexible and customizable lease-to-own options for professional settings. No down payment is required. Our lease programs enable professional organizations to manage their working capital and focus on growing their business or client services. Click here to find out more about our leasing options.
GSA Number
Qualified U.S. government agencies can purchase a NuStep Recumbent Cross Trainer through GSA Advantage. Our GSA number is GS-03F-0056U.
Contact Us
Contact a NuStep Active Living Consultant to find out more about special delivery options, terms and pricing.
By phone
Call 1-800-322-2209.
By email
Use our convenient contact form to email us and request a reply via email, telephone, or FAX. An Active Living Consultant will contact you as soon as possible, usually within the same business day. If your request is received outside our hours of operation, you will receive a prompt reply by the next business day.
Payment options
Our payment options for professional settings include purchase orders, Visa, MasterCard, Discover, American Express, and personal checks. Larger purchase orders are subject to credit approval.
Shipping and delivery
We offer two delivery options: dock-to-dock and full service. Dock-to-dock delivery involves delivery to a loading dock or a similar location for receipt of the product. The customer assumes responsibility for the final installation and setup in the desired location. Full service delivery includes installation and setup in the preferred location, and the delivery company or a service provider will remove all packaging.
All T4 models are shipped in a single horizontal crate for delivery. Most T5 and T5XR shipments will be delivered fully assembled in a single horizontal crate. However, some delivery locations may require a multi-box shipment of the T5 or T5XR, and a service provider will be dispatched to assemble and install the machine in a desired location. Please contact a NuStep Active Living Consultant to determine your specific shipment and delivery requirements.
Essential Add-Ons
If you order our Essential Add-On products with a NuStep Recumbent Cross Trainer, your accessories will be shipped along with your machine. NuStep ships most orders within 24 hours and delivers most orders within 7-14 business days. Larger orders may require longer lead times. Expedited delivery options are available along with other special delivery arrangements. Contact a NuStep Active Living Consultant to find out more about delivery options, terms and pricing.
Warranty
Our NuStep Recumbent Cross Trainers are backed by a warranty of 10 years for frame, five years for parts, and one year for labor. Our Essential Add-Ons are backed by a 1-year limited parts warranty.
Satisfaction Guarantee
If you are not totally satisfied within 30 days of delivery, NuStep will refund your entire purchase price, minus shipping and delivery costs. NuStep pays for return shipping.
Earn $400 credit toward your purchase. Click here to learn about NuStep's trade-in program.
Click here to learn about NuStep's Rehab to Home program for your clients.
Click here to visit the NuStep Shop where you can buy NuSteps, accessories, and service parts online.
Click here to request a quote for NuStep T5XR, T5 and T4 models.
New Extended Warranty!
Effective October 1, 2010, NuStep now offers U.S. and Canadian customers a limited recumbent cross trainer warranty of 10 years for frame, five years for parts, and one year for labor.
PAYMENT OPTIONS
Our payment options for professional settings include purchase orders, Visa, MasterCard, Discover, American Express, and personal checks. Larger purchase orders are subject to credit approval.
